MSU ACNS Help Desk
 

The Service Status System uses three Listservs to notify users of service alerts : "Service Status General", "Service Status Detailed" and "Service Status Alerts Only". A description of each can be found below along with instructions on how to subscribe and unsubscribe to each list.


The Service Status General ListServ:

Listserv name: servicestatgen (recommended for most individuals)

This list will email subscribers when a service alert or scheduled maintenance (including emergency maintenance) is first entered into the Service Status System and when a service alert or scheduled maintenance (including emergency maintenance) is closed. The first email will provide customers with the initial information about the event and instruct them to visit http://servicestatus.msu.edu/ when they desire additional information about the event. The second email will inform the subscribers of the list when a service alert has been closed. This email will include approximate start and ending times for the event and a brief description on how the problem was resolved.

To subscribe to this list send an email to listserv@list.msu.edu with the following text in the first line of the body of the message:

SUBSCRIBE servicestatgen FirstName LastName

You will receive a confirmation email along with instructions on how to complete the subscription.


The Service Status Detailed ListServ:

Listserv name: servicestatdet

This list acts much the same as the General list with the addition that it will email subscribers each time an update is made to an event. This list will likely generate more emails than are desired for most customers but is provided as an option for individuals who wish to be informed each time any information is updated about an event.

To subscribe to this list send an email to listserv@list.msu.edu with the following text in the first line of the body of the message:

SUBSCRIBE servicestatdet FirstName LastName

You will receive a confirmation email along with instructions on how to complete the subscription.


The Service Status  Alerts Only  ListServ:

Listserv name: servicestatalrt

This list will email subscribers when a service alert or emergency maintenance is first entered into the Service Status System and when a service alert is closed. The first email will provide customers with the initial information about the event and instruct them to visit http://servicestatus.msu.edu/ when they desire additional information about the event. The second email will inform the subscribers of the list when a service alert has been closed. This email will include approximate start and ending times for the event and a brief description on how the problem was resolved. No notifications will be sent for non-emergency scheduled maintenance events.

To subscribe to this list send an email to listserv@list.msu.edu with the following text in the first line of the body of the message:

SUBSCRIBE servicestatalrt FirstName LastName
You will receive a confirmation email along with instructions on how to complete the subscription.


What you will see:

The subject of each e-mail will be sent in the following format to allow customers to use email filtering on the messages as desired.

Subject: <SERVICE>:<TYPE>:<Description>

Two examples of message subjects would be:

  • Subject : ANGEL: Service Alert: Angel customers experiencing login failures
  • Subject : MAIL.MSU.EDU : Scheduled Maintenance: Mail.msu.edu may not be reachable Tuesday 9/27/04 between 6am and 7am.

How to Unsubscribe:

To unsubscribe to a list send an email to listserv@list.msu.edu with the following text in the first line of the body of the message:

SIGNOFF listservname

*note: all emails should be sent from the account that you want to receive the notifications.